Frequently Asked Questions

How can I place an order?

Add your product to cart, proceed to checkout and complete the required delivery and payment information.

How do I know my order status?

When tracking is available, tracking information is shared with you. You can also contact us with your order number.

Can I cancel an order?

Contact us as quickly as possible. If the order has not entered dispatch, we will try to help with cancellation.

What if I receive a damaged item?

Contact us promptly with your order number and clear evidence of the issue so we can review it.

How long does delivery take?

Delivery time varies by destination, courier and product availability. See our Shipping & Delivery page for more information.